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Frequently asked questions

Shipping & Returns

What is your return policy?

We stand behind every formula we make. If you're not completely satisfied, we accept returns on purchases from hppyskin.com within 30 days of receiving your order. Refunds will be credited to your original payment method. We can only accept returns on products purchased directly from hppyskin.com.

How do I place a return?

Email us at info@hppyskin.com with your name and order number and we'll take it from there.

Do you ship internationally?

We currently ship within the US and US territories. International shipping isn't available just yet.

Do you offer same day shipping?

Orders placed before 12pm PST (Monday–Friday, excluding US holidays) will be processed the same day. Orders placed after this time will be processed the following business day. During periods of high demand, please allow 1–2 business days to process.

What should I do if I entered the wrong address?

Email us at info@hppyskin.com with your name and order number and we'll do our best to help

Do you offer free shipping?

Yes — free standard shipping on all orders over $75 within the continental US.

When will my order ship?

Orders ship based on the processing timeline above. We don't ship on weekends or holidays.

When will my order arrive?

Ground shipping arrives 3–7 business days after processing

What should I do if my order is wrong or something is missing?

Email us at info@hppyskin.com with your name and order number and we'll make it right.